Refund policy
We want you to love your Soft Notion purchase.
As each piece is carefully prepared and packed for your order, we do not accept returns, refunds or exchanges for change of mind. Orders cannot be cancelled once placed.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at softnotion.in@gmail.com to request an exchange.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs are required if an incorrect item is received.
- A continuous, unedited unboxing video is required for damaged-related claims. The video must begin with the parcel fully sealed and continue through the opening of the package until the damage is discovered. Videos recorded after the package has been opened or the product has been removed from its packaging cannot be considered for damage-related exchange requests.
We'll review your request and get back to you as soon as possible.
Handmade items
As our products are handmade, small variations in texture, shape, colour, or finish may occur. These natural differences are part of what makes each handmade piece unique and are not considered defects.
All exchange requests are subject to verification.
Questions?
If you have any questions about our returns, exchanges, or shipping, please contact us at: Softnotion.in@gmail.com or DM on Instagram @Softnotion.in